Policy Page
Session Ratios & Booking Information
Pin Point Tennis Team run sessions using the following ratios:
Our Coaches and Group Coaches are supported by trained LTA Level 1's, Tennis Leaders and Duke of Edinburgh Volunteers in order to keep our ratios low for a more effective learning environment. We aim to work 1 Coach to 4 Players, but if assistants are available and if we also have the court space with the assistants then we will open up more Group spaces.
Pin Point Tennis Team reserve the right to cancel & refund if a group doesn't meet our minimum number of 3 players.
The group may still go ahead in order to launch new groups or if other groups on the day are running. We will confirm with you if the group has to be cancelled in advanced of the session.
Players MUST be booked onto the sessions in advanced through our booking systems, so we have the correct details for the coaches registers. Players can join the groups at any time subject to space, NO booking = NO tennis.
For private sessions booked directly with one of our Coaches, 24hrs notice (based on your lesson start time) is required for cancellation otherwise the full session amount is still owed as a cancellation fee.
Coaches reserve the right to refuse sessions if players cancel without 24hrs notice, refuse to pay the cancellation but attempt to book another session. Private sessions for aged 18 & Under can only be provided with permission from Head Coach Gemma, as we believe players are better in our small groups. Private lessons should only be used if required rather than personal choice as you miss out on the social interaction and miss out on practicing with players of a similar age.
- 1 Coach to 5 Players for our Groups
- 1 Coach to 5 Players for Cardio Tennis
Our Coaches and Group Coaches are supported by trained LTA Level 1's, Tennis Leaders and Duke of Edinburgh Volunteers in order to keep our ratios low for a more effective learning environment. We aim to work 1 Coach to 4 Players, but if assistants are available and if we also have the court space with the assistants then we will open up more Group spaces.
Pin Point Tennis Team reserve the right to cancel & refund if a group doesn't meet our minimum number of 3 players.
The group may still go ahead in order to launch new groups or if other groups on the day are running. We will confirm with you if the group has to be cancelled in advanced of the session.
Players MUST be booked onto the sessions in advanced through our booking systems, so we have the correct details for the coaches registers. Players can join the groups at any time subject to space, NO booking = NO tennis.
For private sessions booked directly with one of our Coaches, 24hrs notice (based on your lesson start time) is required for cancellation otherwise the full session amount is still owed as a cancellation fee.
Coaches reserve the right to refuse sessions if players cancel without 24hrs notice, refuse to pay the cancellation but attempt to book another session. Private sessions for aged 18 & Under can only be provided with permission from Head Coach Gemma, as we believe players are better in our small groups. Private lessons should only be used if required rather than personal choice as you miss out on the social interaction and miss out on practicing with players of a similar age.
Train with similar, better and weaker players to develop a game against all levels.
You play against different levels, so train with different levels!
You play against different levels, so train with different levels!
Cancelled / Missed Sessions
Pin Point Tennis Team will still run sessions if the courts are safe to do so and its not continuously heavy rain or settling snow or a thunderstorm.
Coaches will text the emergency contact numbers as soon as they can, if a session is to be cancelled due to the weather or other unforeseen circumstances. Emails will also be sent if the sessions are cancelled early enough that time allows.
Please note coaches can not control the weather and so will send text messages when they can/when they have to cancel. If you receive NO message cancelling, then the sessions are going ahead!
On some occasions coaches will check with the emergency contacts if players are going to attend/how the weather is, this is NOT a cancellation text but an enquiry. If the coach is going to cancel they will say the session is cancelled and will inform Head Coach Gemma to make sure the relevant discounts are issued.
When Coaches have to cancel sessions, players will be issued with a discount off the next terms bookings, this will be applied to your "returning players" ticket. For the Pay As You Go sessions, your booking & payment will be moved to the next date you can attend.
If you miss a coaching session through personal choice based on the wether or other reasons then NO discount will be issued. So please make sure you can attend the majority of sessions and have booked on in advanced.
Coaches will text the emergency contact numbers as soon as they can, if a session is to be cancelled due to the weather or other unforeseen circumstances. Emails will also be sent if the sessions are cancelled early enough that time allows.
Please note coaches can not control the weather and so will send text messages when they can/when they have to cancel. If you receive NO message cancelling, then the sessions are going ahead!
On some occasions coaches will check with the emergency contacts if players are going to attend/how the weather is, this is NOT a cancellation text but an enquiry. If the coach is going to cancel they will say the session is cancelled and will inform Head Coach Gemma to make sure the relevant discounts are issued.
When Coaches have to cancel sessions, players will be issued with a discount off the next terms bookings, this will be applied to your "returning players" ticket. For the Pay As You Go sessions, your booking & payment will be moved to the next date you can attend.
If you miss a coaching session through personal choice based on the wether or other reasons then NO discount will be issued. So please make sure you can attend the majority of sessions and have booked on in advanced.
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Coaches & Players Code of Practice/Conduct
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Health and Safety
As a participant of any of our programmes/lessons you are accepting responsibility for the safety of yourself and others in the environment you are using, be this at home or in a public space. If a coach is running the session they will undertake a risk assessment prior to the start of the lesson.
Before undertaking any exercise programmes or following any health guidelines you should always consult with your GP:
Be covid safe & aware
Photography/Videography
For tennis lessons or competitions, the sign up forms will allow you to opt in or out of photos and videos that may be shared for promotional purposes on our websites and social media pages. Coaches will have it noted on their registers if players are opted in or out based on the sign up form. If you wish to opt out having previously opted in or wish a photo/video to be removed please email coaching@pinpointtennisteam.co.uk so we can take appropriate action.
Damages, losses, illness and injury
To the extent permitted by the law, Pin Point Tennis Team will not accept responsibility for any item/property damage, losses, illness, death or injury incurred during the participation of any of lessons, competitions or the Play Tour. By participating you are accepting responsibility for any damages, losses, illness and injuries.
Policies and Code of Conduct
As a participant of any of our programmes/lessons you are accepting responsibility for the safety of yourself and others in the environment you are using, be this at home or in a public space. If a coach is running the session they will undertake a risk assessment prior to the start of the lesson.
Before undertaking any exercise programmes or following any health guidelines you should always consult with your GP:
- If you consider it necessary; or
- If you have any concerns with regards to your health conditions
- If you are not sure whether any level challenges may be suitable to you
- It is is always your responsibility to evaluate your own medical and physical condition to independently determine whether to perform, use or adapt any of the information or content in the Play Tour levels.
- Any exercise or sports programme may result in injury.
- By taking part in any of the Play Tour level activities/exercises you are assuming the risk of any resulting injury.
Be covid safe & aware
- Do not put yourself or others at risk!
- Wash hands before and after activity
- Wipe down equipment used at the end
- Follow all Government guidelines & keep up to date with Government guidelines
- Stay home and isolate if you have been told to or if you or household members are showing signs of covid.
- Space is very important, especially if your not in your home environment (Face masks might be a good plan if out & about)
- Check out our Safe to Play page for more information on covid safe play and what to do.
Photography/Videography
For tennis lessons or competitions, the sign up forms will allow you to opt in or out of photos and videos that may be shared for promotional purposes on our websites and social media pages. Coaches will have it noted on their registers if players are opted in or out based on the sign up form. If you wish to opt out having previously opted in or wish a photo/video to be removed please email coaching@pinpointtennisteam.co.uk so we can take appropriate action.
Damages, losses, illness and injury
To the extent permitted by the law, Pin Point Tennis Team will not accept responsibility for any item/property damage, losses, illness, death or injury incurred during the participation of any of lessons, competitions or the Play Tour. By participating you are accepting responsibility for any damages, losses, illness and injuries.
Policies and Code of Conduct
- Participants and Parents/Guardians are expected to understand and comply with our code of conduct
- Participants and Parents/Guardians are expected to understand and comply with our policies
- Our Safe to Play information can be viewed by clicking here.
Disclaimer
By choosing to participate in the Play Tour by Pin Point Tennis Team the participant accepts that they undertake an engage in the level challenges without supervision, at their own risk. Participants are encouraged to exercise common sense and always seek the guidance of a medical professional before undertaking any form of sport and physical activity.
Participants with pre-existing medical conditions, injuries or disabilities that may affect their ability to participate in sport and physical activity, should seek medical advice and obtain written confirmation for their suitability to take part BEFORE participating.
Where sessions are live or only accessible by participants at the discretion of Pin Point Tennis Team it is the responsibility of of the participant to make Pin Point Tennis Team aware of any conditions, injuries or disabilities prior to participating in the session.
By choosing to participate in the Play Tour by Pin Point Tennis Team the participant accepts that they undertake an engage in the level challenges without supervision, at their own risk. Participants are encouraged to exercise common sense and always seek the guidance of a medical professional before undertaking any form of sport and physical activity.
Participants with pre-existing medical conditions, injuries or disabilities that may affect their ability to participate in sport and physical activity, should seek medical advice and obtain written confirmation for their suitability to take part BEFORE participating.
Where sessions are live or only accessible by participants at the discretion of Pin Point Tennis Team it is the responsibility of of the participant to make Pin Point Tennis Team aware of any conditions, injuries or disabilities prior to participating in the session.
