Policy Page
Session Ratios & Booking Information
Pin Point Tennis Team run sessions using the following ratios:
Our Coaches and Group Coaches are supported by trained LTA Level 1's, Tennis Leaders and Duke of Edinburgh Volunteers in order to keep our ratios low for a more effective learning environment. We aim to work 1 Coach to 4 Players, but if assistants are available and if we also have the court space with the assistants then we will open up more Group spaces.
Pin Point Tennis Team reserve the right to cancel & refund if a group doesn't meet our minimum number of 3 players.
The group may still go ahead in order to launch new groups or if other groups on the day are running. We will confirm with you if the group has to be cancelled in advanced of the session.
Players MUST be booked onto the sessions in advanced through our booking systems, so we have the correct details for the coaches registers. Players can join the groups at any time subject to space, NO booking = NO tennis.
For private sessions booked directly with one of our Coaches, 24hrs notice (based on your lesson start time) is required for cancellation otherwise the full session amount is still owed as a cancellation fee.
Coaches reserve the right to refuse sessions if players cancel without 24hrs notice, refuse to pay the cancellation but attempt to book another session. Private sessions for aged 18 & Under can only be provided with permission from Head Coach Gemma, as we believe players are better in our small groups. Private lessons should only be used if required rather than personal choice as you miss out on the social interaction and miss out on practicing with players of a similar age.
- 1 Coach to 5 Players for our Groups
- 1 Coach to 10 Players for Cardio Tennis
Our Coaches and Group Coaches are supported by trained LTA Level 1's, Tennis Leaders and Duke of Edinburgh Volunteers in order to keep our ratios low for a more effective learning environment. We aim to work 1 Coach to 4 Players, but if assistants are available and if we also have the court space with the assistants then we will open up more Group spaces.
Pin Point Tennis Team reserve the right to cancel & refund if a group doesn't meet our minimum number of 3 players.
The group may still go ahead in order to launch new groups or if other groups on the day are running. We will confirm with you if the group has to be cancelled in advanced of the session.
Players MUST be booked onto the sessions in advanced through our booking systems, so we have the correct details for the coaches registers. Players can join the groups at any time subject to space, NO booking = NO tennis.
For private sessions booked directly with one of our Coaches, 24hrs notice (based on your lesson start time) is required for cancellation otherwise the full session amount is still owed as a cancellation fee.
Coaches reserve the right to refuse sessions if players cancel without 24hrs notice, refuse to pay the cancellation but attempt to book another session. Private sessions for aged 18 & Under can only be provided with permission from Head Coach Gemma, as we believe players are better in our small groups. Private lessons should only be used if required rather than personal choice as you miss out on the social interaction and miss out on practicing with players of a similar age.
Train with similar, better and weaker players to develop a game against all levels.
You play against different levels, so train with different levels!
You play against different levels, so train with different levels!
Cancelled / Missed Sessions
Pin Point Tennis Team will still run sessions if the courts are safe to do so and its not continuously heavy rain or settling snow or a thunderstorm.
Coaches will text the emergency contact numbers as soon as they can, if a session is to be cancelled due to the weather or other unforeseen circumstances. Emails will also be sent if the sessions are cancelled early enough that time allows.
Please note coaches can not control the weather and so will send text messages when they can/when they have to cancel. If you receive NO message cancelling, then the sessions are going ahead!
On some occasions coaches will check with the emergency contacts if players are going to attend/how the weather is, this is NOT a cancellation text but an enquiry. If the coach is going to cancel they will say the session is cancelled and will inform Head Coach Gemma to make sure the relevant discounts are issued.
When Coaches have to cancel sessions, players will be issued with a discount off the next terms bookings, this will be applied to your "returning players" ticket. For the Pay As You Go sessions, your booking & payment will be moved to the next date you can attend.
If you miss a coaching session through personal choice based on the wether or other reasons then NO discount will be issued. So please make sure you can attend the majority of sessions and have booked on in advanced.
Coaches will text the emergency contact numbers as soon as they can, if a session is to be cancelled due to the weather or other unforeseen circumstances. Emails will also be sent if the sessions are cancelled early enough that time allows.
Please note coaches can not control the weather and so will send text messages when they can/when they have to cancel. If you receive NO message cancelling, then the sessions are going ahead!
On some occasions coaches will check with the emergency contacts if players are going to attend/how the weather is, this is NOT a cancellation text but an enquiry. If the coach is going to cancel they will say the session is cancelled and will inform Head Coach Gemma to make sure the relevant discounts are issued.
When Coaches have to cancel sessions, players will be issued with a discount off the next terms bookings, this will be applied to your "returning players" ticket. For the Pay As You Go sessions, your booking & payment will be moved to the next date you can attend.
If you miss a coaching session through personal choice based on the wether or other reasons then NO discount will be issued. So please make sure you can attend the majority of sessions and have booked on in advanced.
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Coaches & Players Code of Practice/Conduct
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Gemma Wiltshire trading as Pin Point Tennis Team (sole trader)
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